Refund policy

You have 30 days from the day your order is delivered to ask for a return or a refund. Write to us at hello@mofumiya.com with your order number.

If something is wrong

If a cow arrives damaged, faulty or in the wrong color, send us a photo within 30 days of delivery. We send you a free replacement or a full refund, your choice. You don't need to send anything back.

If you changed your mind

Write to us within 30 days of delivery and we'll send you the return address. The item must be unused, clean and in its original packaging, with the gift bag and the keychain. Return shipping is on you, and we suggest a tracked service. Once the return reaches us and we check it, we refund the full price of the item.

What we can't take back

Items that were used, washed or damaged after delivery.

Lost or late orders

If your order hasn't arrived 30 days after you placed it, or its tracking hasn't moved for 10 days, write to us. We resend it or refund it.

How refunds work

Refunds go back to the card or account you paid with, within 5 business days of approval. Your bank may take a few more days to show it. If the order was a gift, the refund goes to the person who paid for it.